Return policy
At Ao Dai AMVI, our ao dai are ready-to-wear, so the first size you pick may not be a perfect fit. That is why we offer size exchanges under the conditions below.
1. What we exchange
- AMVI only exchanges for a different size of the same design, when the item is too tight or too loose.
- We do not exchange for a different design or a different colour because of a change of mind or a preference for another style.
- We do not accept returns for a refund.
- If that design is sold out in the size you need, please contact us so a staff member can help you directly.
2. Time limit and conditions
- Request the size exchange within 7 days of receiving your order.
- The item must have its original tags, labels and packaging, and must be unworn, unwashed and unaltered (no hemming, no taking in).
- The item must show no damage, stains or unusual odour.
- Exchanges do not apply to made-to-order / custom-tailored items.
3. Defective or wrong item
- If an item arrives defective, or we shipped the wrong design, that is entirely on us.
- Please photograph the problem and message us at m.me/aodaiamvi or call our hotline. We will resolve it right away and cover the shipping.
4. Shipping costs
- For a size exchange: you pay to ship the item back to us and the cost for us to ship the new size out (sent to the shop via Zelle).
- For a defective or wrong item: we cover all shipping costs.
5. How to exchange a size
- Contact Ao Dai AMVI by Messenger, email or hotline with the product code and the size you need.
- Bring the item to our store during opening hours, or ship it to the address we give you.
- Once we check the item and confirm it meets the conditions, we send out the correct size.
👉 For any questions please contact:
📧 Email: aodaiamvi@gmail.com
📞 Hotline: 346.580.7788
Thank you for trusting Ao Dai AMVI! 💖
